Privacy policy

Last updated: 12 August 2026

Meesak (“Meesak”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or use our services.

1. Information We Collect

We may collect:

  • Your name, email address, telephone number, billing address, delivery address, and account details.
  • Order details, payment information, and transaction history.
  • Messages, reviews, enquiries, and communications you send to us.
  • Device information, IP address, browser type, operating system, and website activity.
  • Information collected through cookies, analytics tools, and similar technologies.
  • Information received from delivery companies, payment providers, advertising partners, or other service providers.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we may delete it.

2. How We Use Your Information

We may use your information to:

  • Process, confirm, deliver, and manage your orders.
  • Process payments, refunds, exchanges, and customer-service requests.
  • Communicate with you about your orders, account, products, or enquiries.
  • Improve our website, products, services, and customer experience.
  • Send promotional communications where legally permitted or where you have provided consent.
  • Detect, prevent, and investigate fraud, misuse, security incidents, or unlawful activity.
  • Maintain business, accounting, tax, legal, and operational records.
  • Comply with legal obligations, court orders, regulatory requirements, or law-enforcement requests.
  • Protect the rights, property, safety, and legitimate interests of Meesak, our customers, and others.

We may use aggregated or anonymised information for analytics, reporting, research, and business improvement. This information will not reasonably identify you.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage, improve performance, and support marketing activities.

You may change your browser settings to refuse or delete cookies. However, disabling certain cookies may affect website functionality, checkout, or your shopping experience.

4. Sharing Your Information

We may share personal information only where reasonably necessary with:

  • Payment processors and financial institutions.
  • Delivery, courier, fulfilment, and logistics providers.
  • Website hosting, technical-support, analytics, and security providers.
  • Marketing and advertising service providers.
  • Professional advisers, insurers, auditors, and legal representatives.
  • Government authorities, regulators, courts, or law-enforcement agencies where required.
  • A buyer, investor, successor, or adviser if Meesak is involved in a merger, sale, restructuring, acquisition, or transfer of assets.

Our service providers may process information only for legitimate business purposes and must apply reasonable confidentiality and security measures. We do not authorise third parties to use your personal information for unrelated purposes.

5. Marketing Communications

Where permitted by law, we may send you information about products, offers, promotions, and updates.

You may unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us. You may still receive essential messages relating to your orders, payments, account, or important service updates.

6. Payment Information

Payments may be processed by third-party payment providers. Meesak may not store complete payment-card details on its own systems. Payment providers may collect and process your information according to their own privacy policies and security procedures.

7. Data Security

We use reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no website, payment system, email transmission, or electronic storage method can be guaranteed to be completely secure. To the fullest extent permitted by law, Meesak is not responsible for security incidents caused by circumstances outside its reasonable control, including unauthorised acts by third parties, internet failures, or user negligence.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order processing, customer support, accounting, tax, legal, fraud-prevention, dispute-resolution, and record-keeping requirements.

When information is no longer required, we may securely delete, anonymise, or restrict access to it, subject to applicable legal obligations.

9. International Data Transfers

Some service providers may process personal information outside the United Arab Emirates. Where required by applicable law, Meesak will take reasonable steps to ensure that such transfers are protected through appropriate safeguards.

By using our website and services, you acknowledge that your information may be processed in countries other than the country where you are located.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your information.
  • Request restriction or objection to certain processing.
  • Request transfer of certain information.
  • Withdraw consent where processing is based on consent.
  • Opt out of marketing communications.

We may need to verify your identity before completing a request. We may refuse or limit a request where permitted by law, including where fulfilling it would affect legal obligations, fraud prevention, security, another person’s rights, or ongoing disputes.

To make a privacy request, contact us using the details below.

11. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, payment services, or other external services. Meesak is not responsible for the privacy practices, security, content, or policies of those third parties.

You should review their privacy policies before providing personal information.

12. User Responsibilities

You are responsible for providing accurate information and keeping your account details, passwords, and devices secure. You must not provide information that is false, unlawful, misleading, or belongs to another person without permission.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated version will be posted on our website with a revised “Last updated” date.

Your continued use of our website after an update means that you acknowledge the revised Policy, to the extent permitted by applicable law.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy, please contact:

Meesak is a brand operated by SMG Global Trading LLC, a company registered in the United Arab Emirates.

In this Privacy Policy, “Meesak”, “SMG Global Trading LLC”, “we”, “us”, and “our” refer to SMG Global Trading LLC.

Legal entity: SMG Global Trading LLC
Brand name: Meesak
Country: United Arab Emirates

All orders, payments, customer communications, website services, and legal responsibilities relating to Meesak are handled by SMG Global Trading LLC.

Contact details:
Email: sales@meesak.me
Phone: +971 58 507 1217